Current Openings: Customer Service Administrative Assistant

• Schedules backflow inspections
• Develops and maintains a rolling schedule for residential and commercial
  backflow prevention device inspections
• Responsible for end-to-end paperwork and scheduling of annual backflow
  device inspections, maintaining a compliance database including device
  locations, serial numbers and test results to ensure adherence to local and
  state ordinances
• Acts as primary point of contact for customers, licensed testers and regulatory
  agencies
• Prepares and disseminates initial test notices, second reminders, and final
  notices of delinquency; files all regulatory documentation; prepares necessary
  documentation for potential water service shut offs or administrative orders

Permits

• Pulls permits primarily for service jobs with permitting requirements
• Follows up with Foremen on the status of the permit completion
• Closes permits with Pikes Peak Regional Building Department and other quasi-
  governmental organizations; works with Service Foremen and Estimators to
  ensure permits are closed in a timely manner

General Office

• Maintains calendar for Service Foremen with backflow device and permitting
  responsibilities
• Assists with filing customer paperwork in file room
• Coordinates preventative maintenance agreement process
• Answers customer calls in a backup capacity as needed; prepares work orders
  and enters work orders into accounting system
• Maintains a well organized work environment
• Performs other relevant and related duties as assigned by Service Manager

• High School Diploma or GED Equivalent preferred

• Minimum 3 years’ office experience
• Skilled in diplomatic verbal and written communication, especially when
  explaining technical codes to non-technical customers
• Exceptional ability to manage high-volume calendars and track
  hundreds of recurring deadlines
• Precision in data entry is critical to avoid regulatory violations or
  accidental service interruptions
• Advanced organizational skills
• Strong time management skills
• Familiarity with the Safe Drinking Water Act and local cross-connection
  control regulations is highly desirable
• Advanced working knowledge of Microsoft Word and Excel
• Ability to meet deadlines

While performing this job, the employee is regularly required to sit, stand, speak, hear, use eye/hand coordination, use motor skills, and use personal office equipment. The employee is occasionally required to stand and walk.

• 401k Plan
• Profit Sharing
• Medical, dental, vision benefits
• Paid sick leave
• 6 paid holidays per year
• Up to 2 weeks paid vacation based on tenure