Current Openings: Dispatcher

Maintains Daily Switchboard Calendar for Service Technicians: Monitors and Supports Service Technicians Daily

• Serves as daily point of contact for all Service Technicians
• Works with Customer Relations Specialists to assign appropriate service technicians to service calls
• Assigns Techs to their 1st call of the day and subsequent calls through the day
• Calls customers to schedule appointments or communicate about upcoming appointments
• Coaches Technicians as they need help on service calls
• Monitors Techs progress on each job; calls Tech if call is taking longer than expected; obtains technical help for Techs from the Plumbing, HVAC and Utility Managers and their teams as needed
• Monitors dispatch board through out the day to maximize utilization of service technicians; makes a special effort to fit calls in between other calls
• Monitors Techs time on each call and signs off on timecards after verifying accuracy of time recorded; matches timecards to time listed on Work Orders
• Verifies with Tech that they are complete prior to leaving each job assignment; verify if Tech needs to order parts or schedule a 2nd service call prior to leaving the work site.
• Reminds Techs to collect payment on COD calls
• Verifies Techs are writing serial numbers and model numbers on Work Order paperwork; verifies Techs are writing the Work Order number and date on any stickers left on installed equipment and reminds Techs to get customer signatures on paperwork
• Checks in with each Technician for an end of day call
• Handles COD paperwork and works with Accounts Receivable on accuracy and completeness of paperwork and collected payments
• Answers overflow incoming service calls from customers; creates work orders; schedules appointments
• Works on call for the Dispatch rotation
• Additional relevant duties as assigned by the Service Manager

• Field experience preferred
• Strong attention to detail
• Advanced plumbing or HVAC background
• Background in team building and supporting a team
• Strong time management skills
• Effective phone skills
• High degree of effective communication skills
• Ability to encourage and support colleagues

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing this job, the employee is regularly required to sit, stand, speak, hear, use eye/hand coordination, use motor skills, and use personal office equipment. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

If eligible, the following benefits are available:

• 401K Plan
• Profit Sharing
• Medical, dental, vision benefits
• Paid sick leave
• 6 paid holidays per year
• Up to 2 weeks paid vacation based on tenure